Terms, Conditions and Payments

When you place your order with Great Wines Going Ltd (www.GWG.wine) we use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, and to update our records and generally maintain your accounts with us. You can unsubscribe from emails or close your account any time.

You are also confirming that you are 18+. It is illegal for us to sell to you if you are under 18. We reserve the right not to deliver if we are unsure of this.When you use a payment method you are confirming that you are the account holder or you have permission of the account holder.

For your security and convenience, our card payment facility is powered by Stripe – the trusted Level 1 PCI Certified service provider that handles billions of pounds in transactions for thousands of businesses around the world. We accept Visa, MasterCard & American Express https://stripe.com/gb

Our offers are available until they are gone. We reserve the right to cancel any orders we cannot fulfil for any reason. If we have to cancel your order we will contact you to explain why and refund any money you have paid us for that order.
All prices are inclusive of UK VAT.
We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before we accept your order.

Under regulations covering distance selling transactions, you have a right to cancel your order, in part or in full, for up to seven working days after the day on which delivery is made. If an order is cancelled in this way, Great Wine Going Ltd will reimburse the appropriate sum within 30 days of cancellation. No charge will be made for cancellation of the goods.

To contact us
In the first instance please Email us info@greatwinesgoing.co.uk and quote your order number if you have one.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England & Wales and any disputes will be decided only by the English & Wales courts.
This website is operated by Great Wines Going Ltd, 15a High St, Cowbridge. CF71 7AD. Registered in England & Wales – Company Number 10482778 VAT Number. We are registered as required by the Data Protection Act

Shipping

Our shipping is FREE for all orders for 3 bottles of wine or more. Any order for less than 3 bottles of wine will be charged £7.98 for delivery.
Our normal shipping service is Next Working Day (On orders placed before 12.00 AM) Monday to Friday to most UK addresses.

Unfortunatly we’re unable to make deliveries to JE or GY postcodes.
Also, our normal next-day shipping service does not apply to certain postcodes.
Orders to the following postcodes take 2 days to arrive:
AB10 to AB56, AB99, BT1 to BT49, BT51 to BT58, BT60 to BT71, BT74 to BT82, BT92 to BT94, DD6 to DD11, FK18 to FK21, IM1 to IM9, IM99, IV1 to IV28, IV30 to IV32, IV36, IV40, IV52 to IV54, IV63, KA27, KA28, KW1 to KW3, KW5 to KW14, KY9, KY10, KY15, KY16, PA20 to PA33, PA35 to PA 38, PA49, PH5 to PH26, PH30 to PH39, PH49, PH50, PO30 to PO41,TD1 to TD14.
Orders to the following postcodes take 3 days to arrive: TR21 to TR25
Orders to the following postcodes take up to 4 days to arrive or a little longer in remote areas:
HS1 to HS9, IV41 to IV49, IV51, IV55, IV56, KW15 to KW17, PA34, PA41 to PA48, PA60 to PA78, PA80, PH40 to PH44, ZE1 to ZE3.

All delivery times are using our best endeavours, occasionally due to circumstances outside our control deliveries can take longer.

Returns

If there is anything about the wine you are unhappy with we’ll fix it – no nonsense and no drama.
Please include your order number and just Email US

Privacy & Cookies

Privacy Policy
This privacy policy is for our website www.greatwinegoing.co.uk and www.GWG.wine and served by Great Wine Going Ltd and governs the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
The Website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Use of Cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.
Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information http://www.google.com/privacy.html .
Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
Email Newsletter
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
External Links
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. External links are clickable text / banner / image links to other websites.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls.
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Resources & Further Information
•Data Protection Act 1998
•Privacy and Electronic Communications Regulations 2003
•Twitter Privacy Policy
•Facebook Privacy Policy
•Google Privacy Policy
•Mailchimp Privacy Policy
December 2016  Great Wine Going Ltd, 15a, High Street, Cowbridge. CF71 7AD

Registered in England & Wales Company number: 10482778 Great Wine Going Ltd, 15a, High Street, Cowbridge, Vale of Glamorgan. CF71 7AD

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